Two-Factor authentication

Two-factor authentication (2FA) is a very secure way to protect access to your account. It requires you to identify yourself using two different factors, when accessing the domain. The second factor is related to a personal device. You can think of the two factors as something you know (your password) and something you have (your smartphone).

The two-factor authentication consists of a set of credentials (username and password) and a code (or token). The code is a unique number that is generated through a dedicated App and is constantly changing.

Activation

The activation of a Two-factor authentication is not mandatory, however it can be activated in two ways:

  1. User-activated:
    1. Access your User profile section in UBIQUITY Manager by clicking on the icon.
    2. Click on the related link in the Authentication section.
    3. A QR code will appear. It will need to be scanned with any application that supports the Google Authenticator standard. If you are unable to scan the QR code, click on the Can’t read? link that allows you to view a security code to be used as an alternative to the QR code.
      Note: The activation procedure of the two-factor authentication can only be started if the user has set an email address in the Personal Info tab and has successfully completed the validation procedure; otherwise the activation link is not available and the user is notified by a message.
    4. The system will ask for confirmation: enter the 6-digit authentication code received via email in the provided field. Only after this verification the user will be fully enabled to use the 2FA.
    Note: During the sign-in phase, keep the App at hand and bring back the code displayed when requested by the UBIQUITY Manager.

Deactivation

Once activated, the two-factor authentication can be deactivated by entering your profile section in UBIQUITY Manager and clicking the related link in the Two-Factor section. However, if a two-factor authentication has been activated by an admin user, it cannot be deactivated until the same user deselects the User will be required to have the two-factor authentication active entry.

Reset

If you can no longer access to the authentication application, you can request a two-factor authentication reset through the Can’t access link on the UBIQUITY Manager sign-in page. If the reset is successful, the next time you try to access the domain using your credentials, you will have to carry out the same activation procedure as described in the User-activated modesection.