Timeliness is a key element when a request for assistance is made by clients and end-users of automatic machines. Operators, maintenance workers, and plant managers must be able to access assistance channels through clear and immediate channels.

UBIQUITY 11.6.023 introduces, in experimental mode, the possibility of requesting for assistance using a command easily accessible from the HMI interface of a machine. After pressing the “Request for Assistance” button, an email will be sent to the default recipients defined by the administrator of the UBIQUITY domain thus making the pending request visible in Control Center in a pop-up.

Dedicated technical staff can then be able to intervene to minimize waiting times. The instructions of configuration and use are available in the online manual.