(Interactive Access) Remote Desktop

The Remote Desktop section allows to view and interact with the remote device desktop. The remote device desktop can be accessed both in read-only mode or it is possible to establish an interaction with it, if the user owns read and write rights.

After connecting to the Remote Desktop section, you will find six icons in a toolbar above the desktop pane to manage specific tasks during your session. Each icon features a different task, such as a screen adapter, a screenshot tool, and a remote desktop input blocker, as needed. Furthermore, you can find a dropdown menu for image quality configuration. The options available may slightly differ depending on the device configuration and whether you are using the web-only or the desktop version of the Interactive Access Tool.

• Enter full screen mode: It allows you to view the remote desktop in full-screen mode. To make the toolbar visible while in full-screen mode, move it to the top edge of the screen.
• Local window view: It allows you to change from the UBIQUITY Manager default view to the original size of the display on the remote device. If the original display is bigger than the remote viewing area, scroll bars will be present on the remote desktop window to enable you to scroll over the entire display area.
• Screen capture: It allows you to take a picture of the remote desktop screen and save the picture to an image file.
• Lock input: It locks any input on the remote device. When any input on the remote device is locked, only the UBIQUITY Manager can interact with it by emulating mouse and keyboard.
  Note: When the Lock input feature is enabled, a message requires you to determine what action should be carried out automatically in case the connection gets lost. You can decide whether to keep the input locked or unblocking it, to allow an interaction on the remote device.
• Ctrl-Alt-Del emulation: It emulates the Ctrl-Alt-Del keys combination on the remote desktop to get a list of the operations triggered by that command.
  Note: This feature is not supported on Ubuntu 22 devices.
• Chat: It allows you to remotely communicate with the operator on site.
  Note: See the Chat section which follows for further information on this subject.
• Image Quality: It changes the graphic quality of the remote desktop to prioritize either any data transfer speed or quality. There are three possible options:
  • High color lossless: 65.000 color quality without compression. This can result in a slower connection but with better image quality.
  • High color lossy: 65.000 color quality that uses JPG compression. It increases the speed of rendering images with many colors and shades but worsens the quality of the text and other items that change rapidly during the session.
  • Low color lossless: 256 color quality with compression. It increases the speed of the connection and maintains text quality, but has reduced image quality.
• Monitor: If the remote device is connected to multiple screens, you can access each of them individually or choose an extended view to simultaneously display all the connected screens at once. Use the dropdown menu to select the screen to be displayed in the remote desktop session.
  The Monitor dropdown menu includes the Extended view option: It shows all the screens connected to the remote computer according to the layout assigned to them in the display settings. While using the extended view, you can interact and use the screens exactly as if you were working locally.

  Note: This feature is not supported on Ubuntu 22 devices.

  When you are connected in a single screen view, click the Monitor icon, to cycle from one monitor to the next one in the list.

• Session: If the remote device operating system allows multiple Remote Desktop sessions, you will be asked to select the session type with which to start each remote connection.

  For example, you could log on with a user account to reproduce a user reported issue and then log on to another session as an admin user, during which you could adjust configurations to address the issue reported.