On October 23, 2026, UBIQUITY cloud services experienced two periods of service disruption, approximately from 7:00 AM to 10:00 AM and from 4:00 PM to 5:00 PM CEST.

The disruption was caused by DNS resolution issues following an urgent DNS infrastructure change introduced to improve the security of the www.asem.it website.
As UBIQUITY cloud services depend on the asem.it domain, the issue affected the ability to connect to UBIQUITY Manager and establish remote connections.
The incident was related to an unexpected issue with the DNS infrastructure change and was not caused by a security issue within UBIQUITY.
The affected services were restored on October 23 and are operating normally.

We apologize for the inconvenience caused to our customers. We are reviewing the incident and the related infrastructure change process to reduce the risk of similar disruptions in the future.